At our company, we strive to provide excellent service and support to our customers. We understand that sometimes unexpected circumstances may prevent timely payment of invoices, and we want to work with our customers to find a resolution that works for everyone.
In the event that an account becomes delinquent, we have the following policies in place:
30 Days Delinquent:
- We will send a reminder notice to the account holder via email or phone call.
- We will work with the account holder to develop a payment plan or other arrangement to bring the account current.
60 Days Delinquent:
- If the account remains delinquent after 60 days, we will send a second notice to the account holder via email or phone call.
- We will again work with the account holder to develop a payment plan or other arrangement to bring the account current.
90 Days Delinquent:
- If the account remains delinquent after 90 days, the account will be suspended until payment is received.
- We will notify the account holder of the suspension and the steps necessary to reactivate the account.
- We will work with the account holder to develop a payment plan or other arrangement to bring the account current and reactivate the account.
If you have any questions or concerns about our account delinquency service and support policy, please don’t hesitate to contact us. We appreciate your business and look forward to continuing to work with you.